Intermittent failures of TTS on TrainLCD v7.1.0

Degraded

Published: Apr 17, 2024 17:00

Started: Apr 17, 2024 17:00

Resolved: Apr 17, 2024 19:00

Summary

Between 17:00 and 19:00 JST on 17 Apr 2024, TrainLCD v7.1.0 intermittently failed to play TTS announcements. The issue has been resolved after fixing a configuration error in the service platform.

Cause

Misconfiguration within the service platform

Affected Services

Automated Announcements (TTS)

Updates

OperationalApr 17, 2024 19:00

Configuration has been fixed and the TTS feature is now operating normally.

DegradedApr 17, 2024 17:00

We observed intermittent TTS playback failures on app version 7.1.0.